The Practice is committed to providing high quality healthcare for our patients. The relationship between patients and those working in the surgery is an important, 2 way process. We, therefore, have a zero tolerance policy and the following behaviour (not limited to) will not be tolerated: – violence, rudeness, swearing, shouting, drunkenness or verbal/physical abuse. Such behaviour has a marked effect on staff and other patients. Where such behaviour is observed, we reserve the right to withdraw from treating the patient. A patient displaying such behaviour will also be removed from our patient list and will be required to seek alternative healthcare arrangements.
Violence is not restricted to acts of aggression that may result in physical harm. It also includes behaviour or language (whether oral or written) that may cause staff to feel afraid, threatened or abused including derogatory remarks.
In line with the NHS zero tolerance guidelines the practice may inform the NHS of any instances and outcomes that are considered necessary by the practice.
In the event of repeated incidents for any individual are recorded, even when an apology has subsequently been tendered by the patient, the patient will be asked required to seek alternative treatment arrangements and will be removed from our patient list.
If patients continue to be abusive within the Practice premises, they will be informed that the Police will be notified and they will be escorted from the premises.